FAQs

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Can I pick up my order myself?

We offer standard next day courier delivery for all orders over €10 (excluding pipes over 2 metres long). If you place your order before 1pm, it will normally be delivered the next working day.

Please note that although we aim for next day delivery, this is not guaranteed. Once the order has left our distribution centre it is out of our control.

Tubes over 2 metres in length require special delivery arrangements, which incurs additional carriage costs and slightly increases delivery time. This delivery normally takes 1-2 working days, but we will confirm the exact delivery date once your order has been processed.

Can I receive my order the next day?

Yes, please call ahead to arrange delivery. This will allow us to make sure your items are in stock and easily accessible. Whilst we maintain a large stock, quantities are not limitless and some items may be stored in different locations or require special handling. If you call in advance, your order will be collected and prepared for you.

Orders should be placed through the website to secure reduced online prices. If you need additional assistance please call 059-917 6564.

Please note that a minimum order amount of €100 is needed to take advantage of our online prices. Special orders can be quoted as required, but will incur additional charges. We appreciate your understanding.

How much do you charge for shipping?

FREE SHIPPING FOR ALL ORDERS OVER €500 WITHIN IRELAND

Orders under €500 will be charged as follows:

**FOR FITTINGS, VALVES & ACCESSORIES ONLY**

Next Day Courier Service

Order Value:
Up to €99.99 = €9.99
€100 - €200 = €15.00
€200 - €350 = €20.00

**ORDERS INCLUDING PIPE LENGTHS**

€12.50 for 1 Meter Pipe Lengths.
€22.50 for 2 Meter Pipe Lengths.
€25.00 for anything above 2 Meters.

Prices shown are base rates, with final delivery costs calculated at checkout based on weight and quantity.

Don't be misled by seemingly cheaper delivery costs: lowering shipping charges often means inflating product prices, resulting in customers paying for delivery multiple times on each item. Some in the pipe industry do this, but we believe in being upfront and transparent with our customers.

Do you offer discounts for trade customers?

Our prices are trade and already have huge discounts of up to 70% over manufacturer's prices.

However, if you have a requirement for a large number of parts we will be happy to quote as competitively as possible. So please feel free to speak to us to see what we can offer you.


Be sure to place orders to the same email address so that we can identify you and see your orders with us.

Keep in touch! Be sure to join our mailing list by ticking the box when you place your order, so that we can notify you of special offers and keep you informed of upcoming changes.

Do you deliver worldwide?

We currently only deal with orders sent to addresses in Ireland.


We will consider expanding our services to overseas customers in the near future.

Can you leave my order outside if I'm not at home?

No. We send everything with tracking, so if there is no one to sign for the parcel, it should not be left on the street. If you are receiving at an address, perhaps a neighbour can sign on your behalf.

If you have any special requests for the courier/driver, you can add them to your order. You can always call us to discuss special delivery arrangements.

Why did I only receive part of my order?

Pipes over 2m in length require specialised transport which must be arranged separately. We dispatch all other items from our warehouse with a national courier

We try to organise delivery of all parts of an order on the same day, however we cannot guarantee the same time.

How do I get a VAT invoice?

A VAT invoice is provided at the time of purchase and is attached to your order confirmation email. If you are buying on behalf of a company, you can forward this email to your finance department.

You can also log in to view all VAT invoices.

- To log in to our website, use the email address you used to make your purchase.

- A login link will be sent to this address, simply click on it and you will be logged into your account.

- Once logged in you will be able to view all invoices for all your previous purchases.

How can I track my order?

You will receive email updates on the status of your order as it is processed. When your order has been dispatched, you will receive an email with tracking details for courier delivery.

Do your prices include VAT?

NO. All prices for goods listed on our website are exclusive of VAT.

If you are in the trade, you can reclaim the VAT - we will show how much VAT has been added for this purpose at checkout and on your VAT receipt (which you will receive with your order confirmation). If you're not in the trade, you'll still get great wholesale prices with a little VAT.

I ordered a 2‘ inch pipe, why is it bigger than 2’?

Unfortunately, this is a common mistake caused by the way imperial pipe and fittings are measured and referenced.
When measuring imperial pipe and fittings, the reference is to the ‘nominal bore’ of the pipe, not the outside diameter of the pipe.

How do I return all or part of my order?

You can contact us by phone or email to let us know your intention.

Important Notes:

- We do not pay for return shipping of goods. These costs are the responsibility of the buyer.

- A re-stocking fee will be charged to cover the costs we have already incurred in fulfilling your order.

- We do not accept returns on 1 and 2 metre lengths of pipe. In order to provide you with this service, we have had to cut commercial lengths. In other cases you would have had to purchase the full length.

Are you offering credit?

We do not offer credit facilities through our website. We accept all major credit cards, allowing you to spread the cost of your purchase. We also accept PayPal credit, which is currently 0% for 4 months. You will need a PayPal credit account to take advantage of this facility.

What payment methods do you accept?

We accept all major credit, debit cards and PayPal .

Is there a minimum order amount?

Minimum order is €100